CERTIFICATE PROGRAM:
"Navigating Multiple Generations at Work"

Certificate Program:

Corporate Universities: Navigating Multiple Generations at Work

• Marcia L. Jackson
  Owner and Principal Consultant, Training Resources.
  Co-author of a facilitator’s guide to supplement Sharon Bowman’s book, Preventing Death by Lecture!

Have you ever found yourself looking at a co-worker and thinking” I just don’t get them!”? Have you considered that the disconnect may be caused by a generation gap? We know that when we understand another’s point of view, we are more successful in our relationships. This online, three-part certificate program explores the differences between the four generations in the workplace.

Each generation has its own set of values, shared experiences, comfort zones, work ethic and communication style. You will learn how to navigate the divides caused by these differences.

These fun and interactive sessions begin on September 17, 2009 and is designed for those who manage, train, or design for people from multiple generations.  

After actively participating in this certificate program, you will be able to:

1. Identify the characteristics of each generation.
2. Describe the 3 factors that widen generation gaps.
3. Develop solutions for generational issues in your organization.
4. Motivate each generation appropriately.
    

This certificate consists of three live and online sessions of 1 hour each. Each session requires about ½ hour of pre-work.
 

Session One: Factors that Create Generational Differences

• The 4 Generations
• Defining events (Coming of Age)
• The paradigm shift
• Three (3) factors that widen generation gaps

Session Two: Matures and Baby Boomers

• Defining events (Coming of Age)
• Characteristics of Matures and Boomers
• Strategies for working together effectively
• Tips for managing these generations

Session Three: Gen X and New Millennials (Gen Y)

• Defining events (Coming of Age)
• Characteristics of Gen Xs and Gen Ys
• Strategies for working together effectively
• Tips for managing these generations

Helpful and fun handouts will accompany each session. You will receive a resource list and a job aid for coaching each of the generations.
 

This certificate is designed for those who manage, train, or design for people from multiple generations.
 

• Survey
• Individual activities and responses
• Short lecture segments, followed by review activity
• Group discussions
• Personal reflection and planning
• Case studies/issues
     

This course is comprised of three (3) live online sessions. Below are the dates of live sessions for the next offering of this program. All sessions start at 3:00 pm Eastern Time (New York time). See below for the time of the sessions listed in various time zones.

For times in other cities, visit this link. Live sessions will be recorded for those who wish to go back and review or who must miss a live session.
 

Register for this certificate program now to reserve a virtual seat. See below.

Train as a Team and Save!
For questions on group discounts, call 888.222.9749 x81, or contact us for details.

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